Chapter 3 FAQ and Aftersale Service
•FAQ
FAQ
Q1: My monitor is not working when it is connected.
A: Check to ensure that your PC or laptop has at least a USB-C port which support DisplayPort Alt mode. Here the instruction may help you get to know "if my PC is compatible with the dock": https://www.wavlink.com/en_us/faq/details/How-do-I-know-if-my-PC-is-compatible-with-WAVLINK-type-C-MST-Dock-or-hub.html
Q2: When I connect two or three monitors to the docking, all the external monitors show the same content, why this happen?
A: It is as expected the mac does not support MST, all external monitors will show the same content if you connect them to the WAVLINK device.
Q3: Docking Station Fails to Charge Laptops.
A：① Please ensure the Type-C port of your laptop supports charging(Power Delivery Protocol).
Aftersale Service
