Chapter 5 FAQ & After-sale Service
This chapter includes FAQ and After-sale Service.
• FAQ
FAQ
Q1. Why can't the USB4 docking station work properly after l connect the docking station to my laptop?
- A1. Please ensure that your computer's drivers (e.g., BIOS, graphics card driver) have been updated to the latest version. Updating drivers is crucial for proper functionality and compatibility of the device, as outdated drivers may result in compatibility issues.
Q2. Why can't the video downstream ports of this docking station reach 8K resolution when the USB4 docking station works with my computer?
- A2. This USB4 dock can reach up to 8K resolution, but the resolution and refresh rate of the docking station's video downstream ports depend on your computer's graphics card capability.
Q3. Why does my docking station get hot when I use it?
- A3. This is a normal situation when the docking station is working. We suggest that you put the docking station in a relatively open area for better heat dissipation.
Q4. Why can't my computer display three screens when connected to the docking station?
- A4. Please ensure that your computer supports USB4 or Thunderbolt4/5 technology.
Q5. Why could I only get about 800MBps via 20Gbps type-C port?
- A5. Please make sure that type-c port of your laptop supports USB3.2 Gen2×2, because not all type-c ports support it.
After-sale Service
