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Chapter 3 Firmware Upgrade and FAQ

• Firmware Upgrade

• FAQ

• After-Sales Service

Firmware Upgrade​

If you need to update firmware, please proceed as the following steps:

  1. Download the latest firmware file from WAVLINK website.

  2. Extract the firmware from the downloaded file.

  3. Log in to http://wavlogin.link or 192.168.40.1, then choose “System” and select “Firmware”.

  4. Click on to locate the firmware file.

  5. Click on “Update” and wait for the firmware upgrade process to complete.

FAQ​

Q1: No access to network.

  • Try to change the APN settings manually.
  • Please make sure you have strong 5G/4G signal reception
  • After powering on, the device needs 1–2 min to initialize. Please wait.
  • If you still have issues, please contact our support team.

Q2: Unable to access 5G CPE management page.

  • Please type the correct address in the browser address bar.
  • Make sure you are connected to the Wavlink device either via Wi-Fi or via Ethernet cable.
  • After connecting to the Wavlink device, disconnect any other Internet connections, including VPV. If you configure the device via smartphone, please disable the mobile network.
  • Please do not use a proxy server.

Q3: What should I do if I could not get Internet after I install the SIM card in the device?

  • Make sure that the nano-SIM card is inserted correctly into 5G CPE device and the 5G CPE device is operating in 4G、5G-SA、5GNSA、Auto mode.
  • Check with your ISP to ensure that your SIM card is in your ISP's service area.
  • Check with your ISP to ensure that your 4G/5G mobile plan is available.
  • Move your 5G CPE device to a different location such as closer to the window or door to see whether it gets better signal strength.

GNU General Public License Notice​

This product includes software codes developed by the third parties. These software codes are subject to either the GNU General Public Licence(GPL), Version 2, June 1991 or the GNU Lesser General Public License(LGPL), Version 2.1, February 1999. You can copy, distribute, and/or modify in accordance with the terms and conditions of GPL or LGPL. The source code should be complete, if you want us to provide any additional source code files under GNU General Public License (GPL), please contact us in these matters. We are committed to meeting the requirements of the GNU General Public License (GPL). You are welcome to contact our local office to get the corresponding sofware and licenses. Please inform us your contact details (full address) and the product code. We will send you a software package with the sofware and license for free. The respective programs are distributed WITHOUT ANY WARRANTY, without even the implied warranty of MERCHANTABILITY Or FITNESS FOR A PARTICULAR PURPOSE.Please refer to the GNU General Public License Website for further information. http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html http://www.gnu.org/licenses/gpl.html

After-Sales Service​

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