Please type the correct IP address in the browser address bar. Check the label on the bottom of the device to obtain the default IP address.
Please use a network card in the computer. Multiple network cards may cause address resolution to fail.
Please do not use a proxy server.
Q3. Unable to use Wi-Fi to connect devices and clients.
Check if the device's Wi-Fi is enabled.
Refresh the wireless network list and select the correct SSID to connect.
Check if the client’s IP address is set to obtain automatically.
Enter the correct Wi-Fi connection key. Connect the power adapter.
Q4. What should I do if I fail to connect to the internet over the mobile connection?
Make sure that your SIM card is an NR or LTE card.
Make sure that the nano-SIM card is inserted correctly into the 5G CPE device and that the 5G CPE device is operating in 4G, 5G-SA, 5G-NSA, and Auto mode.
Check with your ISP to ensure that your SIM card is in your ISP’s service area.
Check with your ISP to ensure your 4G/5G mobile plan is available.
Move your 5G CPE device to a different location such as closer to the window or door to see whether it gets better signal strength.