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FAQ & After Sales

This chapter includes FAQ and After Sales.

• FAQ

• GNU General Public License Notice

• After Sales

FAQ​

Q1. Why does my dock get hot when I use it?​

  • A1. This is what it’s supposed to be like when the dock is working, and we suggest that you put the dock in a relatively open area for a better heat dissipation.

Q2. Why is there no display after I connect the dock to the USB-C port of my laptop?​

  • A2. Please make sure that you have installed the latest driver. At last, please check if the USB-C port of your laptop supports data transmission and switch button is already switched to USB mode.

Q3. What should I do if the dock cannot deliver power to my host laptop?​

  • A3. Please make sure that your laptop supports USB-C power delivery.

Q4. Does it work on MacOS?​

  • A4. MacOS only supports USB Mode, and you need to download the MacOS version of the driver that is specially designed for WiFi dock.

Q5. Does the Wi-Fi mode support the connection of multiple host computers?​

  • A5. The Wi-Fi mode only supports the connection of a single terminal device, which is used for Wi-Fi Internet access and USB expansion.

Q6. Why can't the host computer connect to the WiFi of the Dock automatically?​

  • A6. Please ensure the automatic function has been activated, if not, please check the box for Automatic Connection in the WiFi Docking APP.

Q7. Why can’t I find the wireless SSID of the docking station in WiFiDock APP, or the prompt that no wireless adapter is detected?​

  • A7. 1.Please enter Settings-Network & Internet-Status-Change adapter options, and check if the wireless network module has been enabled.

2.Please enter Settings-Privacy-Location, and check if the location permission has been enabled, or restart the docking station.

Q8. How far does the wireless connection reach between the host PC and the docking station in WiFi mode?​

  • A8. A good usage environment can be achieved within 20m in a non-interference situation; the ideal usage environment can be achieved within 10m in a non-interference situation.

Q9. What resolutions can the USB camera support via the docking?​

  • A9. USB mode can support USB camera with 4K resolution; WiFi mode can support 1920*1080@60Hz.

GNU General Public License Notice​

This product includes software codes developed by the third parties. These software codes are subject to either the GNU General Public License (GPL), Version 2, June 1991 or the GNU Lesser General Public License (LGPL), Version 2.1, February 1999. You can copy, distribute, and/or modify in accordance with the terms and conditions of GPL or LGPL.

The source code should be complete, if you want us to provide any additional source code files under GNU General Public License (GPL)，please contact us in these matters. We are committed to meeting the requirements of the GNU General Public License (GPL). You are welcome to contact our local office to get the corresponding software and licenses. Please inform us of your contact details (full address) and the product code. We will send you a software package with the software and license for free.

The respective programs are distributed WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

Please refer to the GNU General Public License website for further information.

http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html

http://www.gnu.org/licenses/gpl/html

After Sales​

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