Chapter 4 FAQ

FAQ

Q1.What should I do if the monitors connected to the docking station do not work?

A1.Please make sure that the USB-C port on your laptop supports video output. Not all USB-C ports have this capability.

Q2.Why do my external monitors show the same content when I connect the WAVLINK device to my MacBook?

A2.This is expected behavior due to a limitation in macOS. macOS does not fully support MST, so the external monitors may mirror each other instead of extending independently.

Q3.Why isn't my laptop charging when I connect the power adapter to the hub?

A3.Please make sure that the USB-C port on your laptop supports charging. Not all USB-C ports support this function.

Q4.When I connect three monitors to the docking station, one monitor does not turn on. What should I do?

A4.Please make sure that your GPU supports 4 displays (including the built-in laptop screen), as not all GPUs can support 4 displays simultaneously. If your GPU supports a maximum of 3 displays, try closing the laptop lid to enable all three external monitors.

If you encounter any issues, feel free to contact our support team.

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