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Chapter 14 FAQ

This chapter contains the following sections :

• FAQ

• GNU General Public License Notice

• After-sale Service

FAQ​

Q1. Why doesn't the login page appear after entering http://wavlogin.link?

  1. Make sure you connect the Wi-Fi signal of the WAVLINK device.
  2. Make sure you enter the URL in the address bar, not the search bar.
  3. Make sure you entered the current URL.
  4. Try to use http://192.168.20.1 to log in to the management page.
  5. If you try to log in by phone, please turn off your mobile network and try to log in again.
  6. If you try to log in by your PC/laptop, please disconnect other Internet connections.
  7. Make sure the VPN should be disabled.

Q2. What should I do if I can't access the Internet after configuration?

  1. Restart your modem (wait 5 minutes). Disconnect any extra Ethernet cable connections from the modem.
  2. Test by connecting a computer directly to the modem via an Ethernet cable. If you still cannot get Internet, there might be some issues with the modem; please contact the ISP.
  3. For cable modems, clone the MAC address of the device which could get Internet from the modem via an Ethernet cable in More >Network >Internet > MAC Clone>Custom MAC, then reboot modem and router.
  • Check the router's web management page:
  • Verify if the Internet icon is blue on the home page.
  • If it is blue, set DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4 under More>Network >Internet>Custom DNS.
  • If it is gray, check hardware or contact ISP.

Q3. How do I restore the device to factory default settings?

  • Press and hold the reset button of the device for 6 seconds.

Q4. What can I do if I forget my login password?

  • Try to ensure if you can log in with a Wi-Fi password; if not, restore the factory settings.

Q5. How can I find the best location for my device?

  • Please put your device in a relatively open space to avoid obstacles such as metal objects, reinforced concrete walls and so on.

Q6. Why is the traffic data inaccurate?

  • Hardware NAT is activated by default to lower CPU loading and improve network performance, which leads to the absence of traffic monitoring; therefore, traffic data is not accurate. If you need it to be accurate, please turn off Hardware NAT.

GNU General Public License Notice​

This product includes software codes developed by the third parties. These software codes are subject to either the GNU General Public License (GPL), Version 2, June 1991 or the GNU Lesser General Public License(LGPL), Version 2.1, February 1999. You can copy, distribute, and/or modify in accordance with the terms and conditions of GPL or LGPL. The source code should be complete, if you want us to provide any additional source code files under GNU General Public License (GPL), please contact us in these matters. We are committed to meeting the requirements of the GNU General Public License (GPL). You are welcome to contact our local office to get the corresponding software and licenses. Please inform us your contact details (full address) and the product code. We will send you a software package with the software and license for free. The respective programs are distributed WITHOUT ANY WARRANTY, without even the implied warranty of MERCHANTABILITY Or FITNESS FOR A PARTICULAR PURPOSE.Please refer to the GNU General Public License Website for further information.

http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html http://www.gnu.org/licenses/gpl.html

After-sale Service​