lf your computer is wirelessly connected, please verify that you have connected to the device's SSlD. lf your computer is connected via an Ethernet cable, please verify that the connection is stable.
Make sure your PC is set to obtain IP address automatically.
Please make sure you entered the correct website.
Q2. What can I do if I can not access the Internet?
Make sure your lnternet works normally, please contact your ISP (Internet Service Provider) if it doesn't.
lnitiate your browser, enter 192.168.20.1 then set up following the quick start guide.
Reboot your device and try again.
Q3. How do I restore the device to factory default setting?
Press and hold the reset button of the device for 6 seconds.
Q4. What can I do if l forget my administration management password?
Please reset the device.
Q5. How do I find the best location for my device?
Please put your device in a relatively open space to avoid obstacles such as metal objects, reinforced concrete walls and so on.
Q6. What should I do if l can't have access to 192.168.20.1 on my android phone?
We suggest you turn off your mobile Network first before you set up the network, then turn it on when the configuration is done.
The Hardware NAT Settings' default open status leads to the absence of monitored data. lf you wanna keep the flow monitoring accurate, you have to turn off the Hardware NAT Settings function manually, which will inevitably increase the CPU usage.