Chapter 4 FAQ and Aftersale Service
This chapter introduces the FAQ and aftersale service.
It contains the following sections :
• FAQ
FAQ
Q1. Why there is no video output?
1.Please make sure the USB-C port of your devices supports Video Output (DP ALT MODE).
2.Please check if the cable is well connected.
3.Please use the standard HDMl 2.1 cable.
Q2. Why there is no audio output from HDMI port?
1.Please make sure your monitor supports Audio output function.
2.Please set the external monitor as default Audio output device.
Q3. Why doesn't my docking station charge my laptop?
Please verify if your computer's OS supports PD over USB-C, and also identify which port has this functionality if multiple USB-C ports are available. Please note that some systems that charge over USB-C Thunder-bolt 3 may not support charging from universal docks, and may only charge from approved chargers and devices from the system manufacturer.
Q4. How to figure out the maximum resolution (DP 2.1 / HDMI 2.1) my laptop supports?
1.Firstly, check the Graphics card version of your laptop; Find "display adapter" in "Device Manager".
2.Check the information of Intel processors for details from https://www.intel.com/content/www/us/en/support/products/80939/graphicsdrivers.html
Q5.My Laptop/Desktop supports PD and DP ALT MODE, why is it still not working properly?
Please try to update the Laptop/Desktop's BlOS, Graphics Card and other Drivers to the latest version, or contact our Customer Service.
Aftersale Service
