Chapter 6 FAQ and After-sale Service
This chapter contains the following sections :
• FAQ
FAQ
Q1: My monitor is not working when it is connected
A1: Check to ensure that your PC or laptop has at least a USB-C port which support DisplayPort Alt mode.
Here the instruction may help you get to know if my PC is compatible with the dock:
https://www.wavlink.com/en_us/faq/details/How-do-I-know-if-my-PC-is-compatible-with-WAVLINK-type-C-MST-Dock-or-hub.html
Q2: MacBook can't extend multiple external monitors which mirror the same screen content
A2：MacOS only supports single-stream transport(SST), which means it can only support an extended display over a single Type-C MST hub.The second monitor will be a mirror image of the first monitor even the Type-C MST dock has multiple display output interfaces.
Q3. Docking station fails to charge laptops
A3.
① Please ensure your PC or laptop has at least a USB-C port that supports USB-C charging(USB Power Delivery Protocol).
② If the dock has a USB-C PD IN port, and the USB-C power supply is not included. Please use the original USB-C power adapter of your PC or prepare your own USB-C power adapter to connect the docking.
Q4. The resolution is lower than advertised
A4:
① Check if your computer's graphics card supports the appropriate version of DisplayPort(DP) and whether it is compatible with DSC(Display Stream Compression) technology.
② Check to ensure that the cable meets the required standard. For example, 3840×2160@60Hz requires an HDMI 2.0 cable.
③ Check if your monitor supports the expected resolutions.
After-sale Service
