Chapter 4 FAQ
This chapter contains the following sections:
• FAQ
FAQ
Q1. Why can't I start the offline clone?
-
Please check if Target Hard Drive's capacity is larger or equivalent to Source Hard Drive. Here the capacity means the actual capacity that can be used, instead of the one marked on the product. For example, the actual capacity of a disk marked 500GB might be 480GB only.
-
Hard drive with bad sectors might not be directly cloned. Please make sure there is no bad sector on the disk.
-
Please make sure the docking is not connected to the PC via Ethernet cable.
Q2. Why is the hard disk disconnecting from the computer during data transfer?
-
Ensure the docking station is connected to a power source to keep a stable power supply.
-
Try not to move the docking station during data transfer as it can loosen the cables in the ports and interrupt transfer.
Q3. Can I recover my data in Target Hard Drive?
- All data in Target Hard Drive will be deleted once offline clone starts. Before you attempt to clone your hard drive, we highly recommend backing up all your data first.
Q4. How come my hard drives are not showing up?
- Disconnect the docking station from your computer. Wait a few moments and then reconnect the device; Connect the docking station to another USB port. If the problem still exists, open Disk Management or Disk Utility on your computer to check if the external hard drive is recognized. If it is recognized, the hard drive might need to be reformatted; if not, the hard drive may be damaged.
Aftersale Service
