Chapter 6 FAQ and After-sale Service

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This chapter contains the following sections :

• FAQ

• After-sale Service

FAQ and After-sale Service

FAQ

Q1. What should I do if my computer cannot find the Adapter?

• Restart your computer and try again.
  
• Power off the computer PCle slot.
  
• If the problem still persists, contact our Technical Support.
  

Q2. What should I do after installing the 10G Driver manually?
Go to Device Manager-Network adapters to select 10G network card, then right-click to select Properties-Advanced-Connection Speed and Duplex Mode (Speed&Duplex)-Value, and choose 10G Full Duplex. After that, pleas ensure that other hardware supports the 10G bandwidth.

note

For more details, please contact online customer service to request the driver

After-sale Service