Chapter 5 FAQ and After-sale Service
This chapter contains the following sections :
• FAQ
FAQ and After-sale Service
FAQ
Q1.What should I do if the dock is not working as expected on macOS?
A1. To make your DisplayLink-based device work properly on MacOS, it requires correctly downloading and installing the DisplayLink Graphics Manager APP for macOS. Please locate and install the correct DisplayLink Manager APP according to the specific macOS available from DisplayLink website here:
https://www.synaptics.com/products/displaylink-graphics/downloads/macos
MacOS requires the user to permit Screen Recording for DisplayLink driver to work properly. To approve the permission, please follow the steps:
https://support.displaylink.com/knowledgebase/articles/2008685-macos-sonoma-14-screen-recording-permission
Q2.What should I do if the dock is not working as expected on Windows PC?
For windows:
1.Disconnect the dock from the system and remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
2.Uninstall any and all software with DisplayLink in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step.
3. Download, extract and run the DisplayLink cleaner tool, found here:
https://synaptics.com/products/displaylink-graphics/downloads/windows-installation-cleaner
4. Once the Cleaner has been run, reboot (even if not prompted to).
5. Now download and install the latest DisplayLink software, found here:
https://www.synaptics.com/products/displaylink-graphics/downloads/windows
6.Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation. If the device is not detected, please click the Skip button to allow the process to complete and then reboot the system.
Q3.Why does the App want to record my screen when I install the App for my Macbook?
A3. Mac OS requires the user to permit Screen Recording for DisplayLink driver to work properly. But the DisplayLink Manager will not send any information to the WAVLINK and the DisplayLink/Synaptics. Please do not worry about that.
Q4.Why can’t the Apple TV, Hulu, and Netflix play when the docking station is connected?
A4. The docking could not support hdcp, the protected content such as Apple TV, Hulu and netflix could not play when the docking is connected. And it is as expected. Please disconnect the docking when you are playing these video. Or you could also try to use the Chrome browser to watch these video and disable the Hardware Acceleration.
After-sale Service
