Chapter 3 FAQ and After-sale Service
This chapter contains the following sections :
• FAQ
FAQ and After-sale Service
FAQ
Q1. Why Thunderbolt™ 3 PCs can not recognize this enclosure?
A1. It is an innovation which was not available at the time Thunderbolt™ 3 PCs were developed. Thunderbolt™ 3 PCs launched in previous years do not support this new technology.
Q2. Why doesn't it work after connecting it to the USB-A/USB-C PCs?
A2. This External storage is not compatible with USB-A PCs, and the port on the USB-C PCs must support USB 15W or above.
Q3. Why doesn't the product work with a USB-C port that only supports USB 2.0?
A3. The product isn't compatible with USB 2.0, so it won't work with a USB-C port limited to USB 2.0 speeds.
Q4. Why can't the disk be read after switching to different system, suh as Windows and Mac?
A4. Different computer systems support different disk formats, which may cause the disk to be unrecognizable after switching computers.Check that the disk is formatted in a compatible format like APFS, NTFS, exFAT, FAT32, etc.
Q5. Why does a "USB4 device functionality may be limited" or "Thunderbolt device functionality may be limited" message pop up on the bottom right of the PC?
A5. This occurs due to connection to a non-Thunderbolt/non-USB4 port, which limits functionality, commonly resulting in non-operation or reduced speed.
Q6. Why does this External Storage have different performance when used on different computers?
A6. The actual speed depends on your computer's performance including hardware interfaces, system, drivers, etc.
Q7. Why can't it reach 40/80Gbps?
A7.That's because the available PCIe bandwidth for Thunderbolt 4/USB4 is 32Gbps,and for Thunderbolt 5/USB4 v2 is 64Gbps.
Q8. Why doesn't the test on my computer reach the advertised speed?
A8. Test data is based on Wavlink Labs results, actual speeds may vary depending on your computer's hardware and software configuration.
After-sale Service
