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Chapter 14 FAQ

• FAQ

• After-sales Service

FAQ​

Q1. Why doesn't the login page appear after entering http://wavlogin.link ?​

Please make sure your computer is set to obtain an IP address automatically. Verify if http://wavlogin.link is correctly entered in the web browser. Use another web browser and try it again. Reboot your router and try it again. Try to use 192.168.20.1 to login the management page.

Q2. What should I do if I can’t access the Internet?​

Restart your modem(wait 5 minutes). Disconnect extra Ethernet ports from the modem.

Test by connecting a computer directly to the modem. If issues persist, contact your ISP.

Check the router’s web management page:

  • Verify Internet IP validity on the Network Map.

  • If valid, set DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4 under More>Network>Internet>Custom DNS.

  • If invalid, check hardware or contact ISP.

If Router B (connected to the same modem) can access the Internet, connect its WAN port to this product’s LAN port. The product will auto-detect Router B’s WAN MAC address. Log into the web interface, go to More > Network > Internet > MAC Clone > Custom MAC, and select the MAC address of Router B. (If multiple MAC addresses are detected, disconnect all other wired devices connected to the product and retain only Router B connection.) Once applied, restart the modem and this device.

Q3. How can I restore the router to its factory default settings?​

While the router is powered on, press and hold the Reset button for more than 8 seconds.

Q4. What can I do if I forget my Administration Management password?​

Refer to FAQ:Q3 to reset the router. Then you can set a new password.

Q5.What can I do if I forget my wireless network password?​

  • Connect the router to the PC via Ethernet cable. Log in the router's web management page at http://wavlogin.link and go to Wireless, you can find your Wi-Fi password here.
  • Refer to FAQ>Q3 to reset the router.

Q6. How to deploy the router to get the best Wi-Fi signal?​

Keep the router in the most central spot in your home and away from anything that might block its signal.

GNU General Public License Notice​

This product includes software codes developed by the third parties. These software codes are subject to either the GNU General Public License(GPL), Version 2, June 1991 or the GNU Lesser General Public License(LGPL), Version 2.1, February 1999. You can copy, distribute, and/or modify in accordance with the terms and conditions of GPL or LGPL. The source code should be complete, if you want us to provide any additional source code files under GNU General Public License (GPL), please contact us in these matters. We are committed to meeting the requirements of the GNU General Public License (GPL). You are welcome to contact our local office to get the corresponding software and licenses. Please inform us your contact details (full address) and the product code. We will send you a software package with the software and license for free. The respective programs are distributed WITHOUT ANY WARRANTY, without even the implied warranty of MERCHANTABILITY Or FITNESS FOR A PARTICULAR PURPOSE.Please refer to the GNU General Public License Website for further information. http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html http://www.gnu.org/licenses/gpl.html

After-sales Service​

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