Chapter 6 FAQ & After-sale Service
This chapter includes FAQ and After-sale Service.
• FAQ
FAQ
Q1. Why there is no video output?
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Please make sure the USB-C port of your devices supports Video Output (DP ALT MODE).
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Please check if the HDMI cable is well connected.
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Please use the standard HDMI cable.
Q2. Why there is no audio output from HDMI port?
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Please make sure your monitor supports Audio output function.
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Please set the external monitor as default Audio output device.
Q3. Why doesn't my docking station charge my laptop?
- Please verify if your computer’s OS supports PD over USB-C, and also identify which port has this functionality if multiple USB-C ports are available. Please note that some systems that charge over USB-C Thunderbolt 3 may not support charging from universal docks, and may only charge from approved chargers and devices from the system manufacturer.
Q4. How to figure out the maximum resolutio(DP1.2/DP1.4) my laptop supports via type-c port?
- Please contact laptop manufacturer to confirm that.
Q5. My Laptop/PC supports PD and DP ALT MODE, but why is it still not working properly?
- Please try to update the PC/Laptop’s BIOS, Graphics Card, and other Drivers to the latest version, or contact our Customer Service.
Q6. Why does it show “slow charging” on my laptop?
- Some users may notice that the charging status shows “slow charging”, this is because some series of laptops have a protection protocol, especially laptops that have both Thunderbolt 3 port and over 100W external DC power adapter. Please solve it by using an external power adapter to charge.
Q7. Why does this Docking power off and reconnect after the PD power supply is unplugged?
- When this Docking switches the power supply from the original PD to the computer power supply, there will be a long delay on the computer that does not support fast switching, resulting in power outage and reconnection on this Docking due to insufficient power supply.
After-sale Service
